Privacy Policy

1. Information We Collect

We may collect information you provide through contact forms, email, phone calls or appointment enquiries, including your name, contact details and other information you choose to share.

2. Automatically Collected Information

Technical information such as IP address, browser type, device information and website usage data may be collected to maintain website security and improve website performance.

3. How We Use Information

Information may be used to:

• Respond to enquiries
• Communicate about appointments and services
• Improve our website and services
• Maintain website security
• Meet applicable legal requirements

4. Confidentiality

Psych Serenity handles information with discretion. However, information shared through website forms or digital communication may not have the same level of confidentiality as information shared during a counselling session.

5. Cookies

The website may use cookies or similar technologies for functionality, website analytics and user experience. Cookie preferences may be managed through your browser settings.

6. Sharing of Information

Psych Serenity does not sell or rent personal information. Information may be shared where reasonably necessary to operate the website, provide requested services, maintain security or comply with legal obligations.

7. Data Security

Reasonable measures are taken to protect personal information from unauthorised access, misuse, loss or disclosure. However, no electronic system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion.

9. Changes

This Privacy Policy may be updated from time to time. Any changes will be published on this page.